---
title: "Beatra support: contact, feedback, and troubleshooting"
summary: "Email support@beatra.ai, send feedback from the console, or fix sign-in, credit, and task problems with the troubleshooting guide and error codes."
url: "https://beatra.ai/en/support"
language: "en"
last_verified: "2026-11-09"
---

# Beatra support

Last updated 2026-11-09

Email [support@beatra.ai](mailto:support@beatra.ai) or use [Feedback](https://console.beatra.ai/feedback) in the console. Most sign-in, credit, and task problems are solved in a few steps with the troubleshooting guide.

## Contact us

Email [support@beatra.ai](mailto:support@beatra.ai). Include the `request_id` from the error, and the task ID when there is one.

## Send feedback

Use [Feedback](https://console.beatra.ai/feedback) in the console or in the site footer.

## Fix it yourself

- [Troubleshooting guide](https://docs.beatra.ai/en/docs/troubleshooting)
- [Sign-in help](https://docs.beatra.ai/en/docs/sign-in-help)
- [Errors & retries](https://docs.beatra.ai/en/docs/mechanisms/errors)
- [Security and privacy](https://beatra.ai/en/security)